Security experts said the disruption could be the result of an internal mistake, though sabotage by an insider would be theoretically possible.ĭNS allows web addresses to take users to their destinations. Facebook itself controls the relevant settings, suggesting the problem was an internal one. They were on track for their worst day in nearly a year, amid a broader selloff in technology stocks on Monday.įacebook was inaccessible because users were not being directed to the correct place by the Domain Name System. Shares of Facebook, which has nearly 2 billion daily active users, opened lower after the weekend whistleblower report and slipped further to trade down 5.3% in afternoon trading on Monday. On Sunday, a whistleblower accused Facebook of repeatedly prioritizing profit over clamping down on hate speech and misinformation. The complaint has led to two members of the European parliament calling for an investigation into the allegations.The outage began around noon Eastern time (1600 GMT) and service had yet to be restored more than four hours later. The outage, which hit the social media giant's platforms minutes before noon, comes a day after a Facebook whistle-blower accused the firm of repeatedly prioritising profit over clamping down on hate speech and misinformation, and said her lawyers have filed at least eight complaints with the US Securities and Exchange Commission. “If your game isn't running as usual please note that there's been an issue with Facebook login servers and the moment this gets fixed all will be back to normal,” puzzle game app Match Masters said on its Twitter account. Several users using their Facebook credentials to log in to third-party apps such as Pokemon Go and Match Masters were also facing issues. Meanwhile, the social-media giant's instant messaging platform WhatsApp was also down for more than 35,000 users, while Messenger was down for nearly 9,800 users.įacebook has experienced similar widespread outages with its suite of apps this year in March and July. The outage might be affecting a larger number of users. Shares of Facebook, which has nearly 2-billion daily active users, fell 5.5% in afternoon trading on Monday, inching towards its worst day in nearly a year.ĭowndetector - which only tracks outages by collating status reports from a series of sources, including user-submitted errors on its platform - showed there were more than 50,000 incidents of people reporting issues with Facebook and Instagram. “We're working to get things back to normal as quickly as possible, and we apologise for any inconvenience,” Facebook said. A huge denial-of-service attack that could overwhelm one of the world's most popular sites, on the other hand, would require either co-ordination among powerful criminal groups or a very innovative technique.įacebook acknowledged users were having trouble accessing its apps but did not provide any specifics about the nature of the problem or how many were affected by the outage. Security experts tracking the situation said the outage could have been triggered by a configuration error, which could be the result of an internal mistake, though sabotage by an insider would be theoretically possible.Īn outside hack was viewed as less likely. A similar outage at cloud company Akamai Technologies Inc took down multiple websites in July. Reuters could not immediately confirm the issue affecting the services, but the error message on the webpage of Facebook Inc suggested a problem with Domain Name System (DNS).ĭNS allows web addresses to take users to their destinations. Facebook, Instagram and WhatsApp went offline for users across the globe, the social media giant said on Monday, as it worked on restoring its services.
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